Poss & Ewe

MerinoSnug Luxury Knitwear

Frequently Asked Questions

Our opening hours are 8.00am – 8.00pm Monday to Friday, 9.00am to 5.00pm on Saturday and 10.00am – 6.00pm Sundays and Bank Holidays.

Standard deliveries are sent via Royal Mail Signed For 2nd Class and are usually made within 3-5 working days of your order being placed (though we strive to send on the day of purchase). UK standard delivery is £3.95 whilst next day delivery is £5.95.

You can use any of the cards shown in the bottom (footer) of this website to pay for your order, via PayPal. We take security very seriously so you can rest assure when you enter any of your details they’ll be safe with us.

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 7 days of the date shown on your despatch note.

If your order has not arrived by the estimated delivery date we’re here to help. Before contacting us it’s worth checking few things first. Email or call us on 01531 651793 to request the Royal Mail Signed For barcode reference – you can then visit Royal Mail’s Track and Trace website to see if it has been delivered elsewhere.

Send us an email